Terms of service

1. Who we are

FluxNet is an IT services company. We install and support WiFi networks, hotspot billing software, CCTV and other IT equipment, and we run FluxNet WiFi, our own prepaid internet service in student lodges. These terms cover both.

2. Quotes

Every installation, software or support job starts with a written quote listing the work, the equipment and the total price. A quote is valid for 14 days unless it says otherwise. Prices are in Naira.

3. Invoices and payment

Once you accept a quote we send an invoice. Payment is by bank transfer or card through our payment provider. For larger jobs, the quote may ask for part payment before work starts and the balance on completion.

4. Changes to a job

If you ask for extra work, or the site turns out to need something the quote didn't cover, we tell you the cost and only go ahead once you agree.

5. Your part

Please give us safe access to the site at agreed times, and tell us about anything we should know, such as building rules or areas we shouldn't touch.

6. Equipment

Equipment becomes yours once it is fully paid for. It carries the manufacturer's warranty, and we help with warranty claims for equipment we supplied.

7. Support

We fix problems with our own work at no extra cost as set out in our refund and cancellation policy. Other support is charged as quoted, or as agreed in a maintenance plan.

8. FluxNet WiFi plans and voucher codes

You buy a plan and receive a voucher code. Entering the code on the FluxNet WiFi page connects your device for the time and data of that plan. A plan starts when the code is first used and ends when its time runs out or its data is used up, whichever comes first. Each plan works on the number of devices stated for it. Keep your code private: anyone who has it can use your plan.

9. Problems with a WiFi purchase

If you paid and didn't receive a code, or your code doesn't work, contact us with your payment details and we will resolve it. Codes are kept in your account and can be emailed to you again at any time.

10. Fair use

Don't use FluxNet WiFi for anything illegal, to attack other networks or users, or to resell access. We may suspend a code that is used this way.

11. Service quality

We work to keep our network and the systems we install fast and available, but speeds can vary with the number of users, weather and the upstream internet connection, and short interruptions can happen.

12. Refunds

See our refund and cancellation policy.

13. Contact

WhatsApp or call 0805 689 1771, or email fluxnet10@gmail.com. We're available open 24 hours, 7 days a week. See also our privacy policy.