Refund and cancellation policy

Installation, software and IT services

Every job is quoted in writing, and you only pay once you accept the quote and receive our invoice.

Cancelling before work starts

If you cancel before we start work, we refund everything you have paid, minus the cost of any equipment we have already bought for your job. That equipment is then handed over to you.

Cancelling after work has started

If you cancel once work has started, we charge for the work done and the equipment supplied up to that point, and refund the rest of what you have paid.

If something isn't right

If an installation doesn't work as described in your quote, tell us within 14 days of handover and we will fix it at no extra cost. If we can't fix it, we refund the part of the price that covers the work that wasn't delivered. Faults caused by damage, power surges, or changes made by someone else are not covered.

Equipment

Equipment carries the manufacturer's warranty. We help you make warranty claims for equipment we supplied.

FluxNet WiFi plans

If you paid for a plan and didn't receive a code, or a new code doesn't work, contact us and we will send a working code or refund you in full. Plans that have been used can't be refunded, but if our network was down for a long period during your plan, contact us and we will make it right.

How refunds are paid

Refunds go back to the account you paid from, within 7 working days of being agreed.

Contact

WhatsApp or call 0805 689 1771, or email fluxnet10@gmail.com. See also our terms of service.