Privacy policy

What we collect

When you request a quote, we keep the name, phone number, email, business name, location and job details you send us, so we can reply and prepare your quote. When you create an account or buy a plan, we keep your name, email address, phone number (if you give it), the lodge you chose, the plans you bought and your voucher codes. When you use the WiFi, our router records which code is connected, the device's network address, and how much data is used, so we can show your balance and apply your plan.

How we use it

To reply to quote requests and deliver the work you ask for, to issue and email your voucher codes, show your purchase history and data balance, help you when you contact us, and keep the network secure. We don't sell your information or use it for advertising.

Who we share it with

Only the services that help us run FluxNet: our payment provider (to process your transfer), our email provider (to send your codes and login codes) and our hosting and storage providers.

Keeping it safe

Passwords are never stored: we keep only a one-way scrambled version (a hash) that can't be turned back into your password. Voucher codes are partly hidden on screen and only sent in full to your own email.

Your choices

You can ask us to show, correct or delete your information at any time.

Contact

WhatsApp or call 0805 689 1771, or email fluxnet10@gmail.com. See also our terms of service.